As we begin a promising new year, we are pleased to share key developments within our Service Team at BlueScientific.
January has brought both expansion and well-deserved internal growth, reflecting our ongoing commitment to excellence across the regions we serve. These milestones reinforce our dedication to providing top-tier service and support to our customers.
Welcoming a New Service Engineer
We are delighted to welcome Hassan Mirza as the newest addition to our team. Hassan joins us as a Service Engineer, bringing valuable experience and a passion for delivering exceptional technical support. His expertise will strengthen our capabilities and ensure that we continue to meet the evolving needs of our customers with precision and efficiency.
Internal Promotions: Recognising Excellence
We are equally excited to announce two well-deserved promotions within our Service Team:
- James Carr has been promoted to Service Team Leader UK & Ireland. James’s dedication and technical expertise have been instrumental in delivering outstanding service across the region. His leadership will further enhance our support network and customer experience.
- Eric Thelander has been appointed as Service Team Leader, Nordics. Eric has demonstrated exceptional skill and commitment, making him a natural fit to lead our Nordic service operations. His promotion reflects our focus on strengthening regional support and ensuring seamless service delivery.
Expanding Our Service Offerings: Contract Scanning
Late in 2024, we introduced Contract Scanning to our portfolio of services. This new offering provides customers with flexible and high-precision scanning solutions, ensuring they can maximise the potential of their instruments without the need for in-house resources. Our Contract Scanning service allows for quick turnaround times, expert analysis, and tailored solutions to meet diverse research needs. The scanning takes place at our demo lab at Alderley Park, UK and is carried out by our expert service engineers onsite.
Looking Forward to 2025
With such a strong start to the year, we are excited about what lies ahead. Our focus remains on:
- Enhancing customer support through continued investment in our team and services.
- Expanding our regional reach, ensuring that we provide localised expertise wherever our customers need us.
- Investing in training and development, equipping our team with the latest skills to support evolving scientific challenges.
We are committed to supporting our customers every step of the way, from pre-sales consultation to installation and ongoing maintenance. Our goal is to make cutting-edge scientific research more accessible and efficient.
Stay Connected
We look forward to sharing more updates throughout the year. Stay connected with us for the latest news on our products, services, and events.
Thank you for your continued trust and partnership. Here’s to a successful and innovative 2025!
