+44 (0)1223 422 269 Contact

Service and Support

To help you get the maximum value from your instrument investment, at BlueScientific, we offer a portfolio of service options.

Our highly qualified service team has extensive knowledge and experience to provide technical assistance and help you get the best possible results from your instrument.

ISO 9001 Certified

During the COVID-19 outbreak, we are still open and here to support you. We’re working differently from usual for everyone’s safety, and offering support by remote means where possible.

Need support?

Our service engineers are based regionally throughout the UK and Nordic region.

For service call-outs, or more details about our support packages, contact our Cambridge office: +44 (0)1223 422 269 or service@blue-scientific.com

What we Offer


  • Technical support
  • On-site at your lab
  • Remote support
  • Telephone queries


At the time of installation and also for new users in future:

  • Technical training
  • Applications training

Applications Advice

  • Method development
  • Application support

Installation & Maintenance

  • Calibration
  • Validation to universal standards
    (eg GLP, IQ/OQ, 21CFR Part 11)

“The instrument was delivered in timely manner and the installation performed by BlueScientific’s experienced personnel was very smooth. Even though organised online, the training was carefully planned and all the questions from our technicians and researchers were answered. So far we needed to contact the technical service a couple of times but their immediate response allowed us to keep the instrument running and getting reliable data to monitor our processes.”
Dr. Andrea Gutierrez, Senior Researcher, UPM Biorefining, Finland

Support/Maintenance Programmes

Scientific Instrument Service Plans

Basic Care and Enhanced Care are available for any instrument that is currently supported and functionality is qualified by a BlueScientific engineer.
Extended Warranty can only be purchased during warranty and is not applicable to all instruments and configurations

Get a Quote

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Local Support

Our team is based regionally across the UK and Nordic region, giving you local support. Your instrument will be installed and serviced by experienced, PhD-level engineers, trained by the official manufacturer.

Map of Service Team in the UK and Nordic Region