Job Vacancy: Field Service Engineer (UK)

BlueScientific Ltd is a rapidly expanding business specializing in the sales and service of scientific instruments for research, development and process control applications in both academic and industrial markets. We are the authorized distribution and service partner for some of the World’s leading scientific instruments brands, including Bruker, Thermo Fisher and Ametek, employing staff throughout the UK, Ireland and Nordic region. Due to sustained growth, we are now seeking to appoint a highly-motivated individual to our UK Service and Support team, in the role of Field Service Engineer. Role Description:   Territory: UK & Ireland, occasional travel to central and northern Europe. Location: Examples of Products: Scanning Electron Microscopes (SEM), X-ray micro CT / X-ray Microscopes (XRM)

• Installation and commissioning of new instruments at customer sites.
• Training users on basic operation of instruments.
• Planning & carrying out onsite scheduled routine preventative maintenance.
• Responding to customer service calls, which will have been logged via our service centre initially, providing telephone, e-mail, and remote online technical support as required.
• When necessary, visiting customer sites to carry out further diagnostics and repair work to return customer systems to good working order.
• Documentation of all related service jobs in our CRM-system.
• Ensure that our customers receive all relevant documentation after a job is completed.
• Liaising with the instruments manufacturers to expedite the resolution of all customer service issues as quickly as possible.
• Participate in mandatory service trainings on site at our various principals’ factories.

Full training will be provided, including certified training courses at the manufacturer’s facilities. 

A valid driver’s license is mandatory.

What we offer:

BlueScientific offers a flexible position in a dynamic, vibrant work environment, together with:

• Competitive salary and bonus, commensurate with experience o Typical base salary range £28,000 – £45,000 pa plus performance related bonus
• Company car, or equivalent car allowance
• Pension scheme
• Private Medical Insurance

We are passionate about developing our personnel, which we achieve through a combination of professional training, personal coaching and empowerment

About BlueScientific:

Established in 2013, BlueScientific Ltd is a distributor of scientific instruments for a number of the World’s leading manufacturers, including Bruker, Ametek and Thermo Fisher. We provide both sales and technical support for academic and industrial customers across a range of markets with geographic coverage throughout the UK, Ireland and the Nordic region. We are an ambitious, dynamic and fast-growing business, and offer a supportive work environment for our employees, with excellent opportunities for career development. The ethos of the company, which operates under strong ethical terms, is one of developing our personnel, with coaching, training and career growth opportunities as well as empowering them to be able to give great customer service. BlueScientific offers a flexible position in a dynamic work environment, together with a highly competitive benefits package.

Equal Opportunities

We are committed to equal opportunities for our staff and do not discriminate on the basis of age, disability, gender, gender identity, marriage and civil partnerships, pregnancy and maternity, race, religion or belief, sexual orientation or any other factor irrelevant to a person’s work.